Over 90 City services in your hand. Whether you’re reporting a pothole, requesting snow removal, or sharing feedback, the Calgary 3-1-1 app makes it easy to request City services right from your smartphone.
• Effortless Reporting: Describe your concern, snap a photo, pinpoint the location, and submit in just a few taps.
• Real-Time Updates: Track the status of your requests and receive timely notifications.
• User-Friendly Interface: Navigate through the app with ease and find the services you need quickly.
• Now with multiple photo uploads and a City of Calgary news feed.
With the 3-1-1 Calgary app, residents and City employees can work together in keeping Calgary at its best. The information and photo you provide allow City employees to assess, prioritize, and efficiently respond to your requests.
After 3-1-1 sends your service requests to the right City department for action, you can always check the status of your request through the 3-1-1 app, online, or by calling 3-1-1.
What Kind of Services are Available on the 3-1-1 App?
App users can ask for assistance, request information, and report concerns and issues anywhere in Calgary, including safety and bylaw concerns, property tax information, potholes, licensing, inspections as well as apply to The City’s Fair Entry program.
While certain services on the app change seasonally, here is a sample of what’s available:
• Snow and Ice: Report snow and ice on roadways and pathways; report snow and ice not shovelled from City sidewalks (adjacent to private land) 24 hours after snow has stopped falling.
• Garbage and Debris: Report or request clearing of debris from City roadways and clearing debris found in back lane/sidewalk/boulevard; report garbage concerns in a park; report maintenance concerns on private property.
• Graffiti: Report graffiti concerns on private, public property, utility boxes, utility poles, mailboxes, news and courier boxes.
• Long Grass and Weeds: Long grass or weeds (higher than 15 cm or 6 inches) on private property, parks and along public thoroughfares and on residential medians.
• Parks and Trees: Report irrigation, pathway, and tree concerns (maintenance and tree protection from development).
• Roads Maintenance: Report cracks, potholes, or uneven surfaces requiring repair; street cleaning; sidewalk, curb and gutter repair; request pick-up of dead animal from roadway.
• Roads Traffic Signal Lights: Report traffic signal devices where there is a timing concern or report a traffic signal or pedestrian signal light which requires repair.
• Sign Infractions and Traffic Signs: Report sign maintenance issues on fixed or permanent traffic signage and poles along roadways; requests for new road-markings and crosswalks (no flashing lights); report temporary sign infractions on boulevards.
• Street and Park Lights: Report streetlight maintenance or damage (along roadways) or lighting concerns within a park
• Taxi, Limousine, and Business Licence: Report a taxi or limousine compliment; taxi or limousine concern; business licence concern.
• Water and Sewer: Report catch basin and catch basin grate concerns; a fire hydrant issue; manhole damage or discharge; manhole too high or low.
• Other: Report other concerns not listed on the 3-1-1 mobile app.
Click here to the Briar Hill Community News home page for the latest Briar Hill community updates.
Click here to the Hounsfield Heights-Briar Hill Community News home page for the latest Hounsfield Heights-Briar Hill community updates.
