In Canada, 2-1-1 is a free, confidential information and referral service that connects individuals with local community and social services. It is available 24/7 by phone, text, and web chat. 2-1-1 helps people find information and resources related to various needs, including food banks, income assistance, legal support, mental health resources, housing, and more.
Here’s a more detailed breakdown:
• Purpose: 2-1-1 serves as a bridge between people in need and the various community, health, social, and government services available in their area.
• Availability: It’s accessible across Canada, offering services in over 170 languages.
• How it Helps: By dialling or texting 2-1-1, individuals can access information and referrals for a wide range of social services.
• Who it Helps: 2-1-1 supports people facing challenges like food insecurity, housing instability, financial difficulties, and mental health concerns.
Key features:
• Free and Confidential: The service is accessible at no cost and maintains the confidentiality of individuals seeking help.
• Multi-Lingual: 2-1-1 is available in numerous languages to accommodate diverse communities.
• 24/7 Access: Individuals can reach 2-1-1 anytime they need support.
Example of what it connects people to:
• Food banks and meal programs
• Income assistance programs
• Legal aid and resources
• Mental health and addiction support
• Housing options
• Support for seniors, newcomers, and more
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