Many organizations outsource training for their people. This is costly. Does every employee need Office 365 or Windows 11 training? Market value: $300 per person. Do a bunch of employees need ERP training? Market value: approximately $4,000 each, if you can find it. None of that training will be customized. Will the attendees get answers to out-of-scope questions? Doubtful. Do you see my point?
With an in-house trainer, not only do you get the training on one topic, you have their entire portfolio of content and expertise at your disposal, plus anything else you ask for. All customizable. With the ability to be delivered on-site, or over Teams, on your schedule. Are there work tasks that need focused training? Your trainer can probably develop how-to videos and guides. Or online self-paced learning modules, with built in testing to gauge comprehension.
The trainer can often contribute to upper tier IT support. The trainer usually has experience writing (or at least proofing) technical documents and knowledge base articles. They will typically be able to assist with user testing before a product goes live.
An in-house trainer, depending on their experience and abilities, can expand to other critical process improvement activities, such as how to use AI, soft skills training, mentoring on time management, coaching on effective listening, team building, among others.
Your trainer has the advantage of being embedded in your culture. They understand your business processes and idiosyncrasies. They are an integral part of the success of the company and have a vested interest in making it function better.
In my opinion, it’s the single best ROI you can inject into a medium to large organization. Disclaimer: Yes, I am a corporate trainer.
Karl Plesz
Your Productivity Guru
Click here to the Montgomery Community News home page for the latest Montgomery community updates.
